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Client Support Center

Having a problem? We're ready to help!

Support Hours

Live Support: Weekdays 6:00 am - 6:00 pm,
Saturday 7:30 am - 4:30 pm Pacific Time
via the Accent hero icon, email, or phone

On-Call Support: Available 24/7/365 outside of normal business hours by calling (800) 481-4369

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3 Easy Ways to Get Support

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Click the Accent Hero Icon on Your Desktop

Average Business Hours Response Time: 15 minutes

When you create a ticket through the hero icon, it sends your request directly to our Support Desk, along with some helpful information about the computer you're using.

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Send an Email to Support@TeamAccent.com

Average Business Hours Response Time: 15 minutes

Send us an email with details about the issue you're having. The more information, the better.

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Urgent Issue? Call (800) 481-4369 Option1

Average Business Hours Response Time: Less than 1 minute

Having a major problem and need help right now? Your support desk is ready!

Check the Status of an Open Ticket

Visit the Client Support Portal.

First time logging in? Once you get to the Login screen, enter your email address and click "Forgot Password" to have your login credentials emailed to you.

"I'm on the phone with a TeamAccent engineer and they need to connect to my computer."

Not a Team Accent Client & Need IT Support?

To give our clients the best possible service, our Support Desk is reserved for Team Accent clients.

If you're not a client and you need support, contact us to discuss your support options.