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Client Support Center

Having a problem? We're ready to help!

3 Easy Ways to Get Support

 

Accent_EmblemClick the Accent hero icon on your desktop

Average Business Hours Response Time: 15 minutes

When you create a ticket through the hero icon, it sends your request directly to our Support Desk, along with some helpful information about the computer you're using.

 

Message-Mail-128Send an email to Support@TeamAccent.com

Average Business Hours Response Time: 15 minutes

Shoot us an email with details about the issue you're having. The more information, the better.

 

Phone-128-1Urgent Issue? Call (800) 481-4369 Option 1

Average Business Hours Response Time: 30 seconds

Having a major problem and need help right now? Your support desk is ready!

Need help after hours? Call (800) 481-4369 and leave a message for our On Call Team. They'll get an alert with your voicemail, and will assist you in one hour or less.  

Helpful Links

 

Check the Status of an Open Ticket

Visit the Client Support Portal.

First time logging in? Once you get to the Login screen, enter your email address and click "Forgot Password" to have your login credentials emailed to you.

Login »

 

"I'm on the phone with a TeamAccent engineer and they need to connect to my computer."

Get Connected »


After Hours Help

If you need help outside of our normal business hours (Monday-Friday 6 a.m. - 6 p.m. Pacific), don't worry - we've got you covered!

Call our Support Hotline at (800) 481-4369. 

Just leave us your name and call back number, then relax. Our On Call Engineers will get an alert with your voicemail. We're here for you day and night 24/7/365. 

Not a Team Accent Client & Need IT Support?

To give our clients the best possible service, our Support Desk is reserved for Team Accent clients.

If you're not a client and you need support, contact us to discuss your support options.

 

Get in Touch »