In general, the price range for managed IT service packages run from $99 per month to $350 per user, per month.
In this case, “per user” refers to employees who use technology to do their job – that is, if you have 30 employees who use IT devices for work, be it PCs, laptops or tablets, you’ll pay for 30 users. Where your company stands on this $99/month to $350/user/month price range depends on the scale of the services you require.
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Cheapest Managed IT Services
The very lowest end of the managed IT services spectrum involves pure monitoring services, which usually run around $99-150 per month.
At this end of the scale, the managed IT team simply acts as a security guard – they watch your server closely and if something goes wrong, you’ll be alerted immediately. You can then choose to take remedial action yourself, or pay additional fees for the external expert to take over and implement a solution.
As you can probably see, this type of service is not terribly useful. It’s also not very cost-effective, because you’ll have to cough up extra cash to get the experts to fix the problem(s). This can get expensive and frustrating if breakdowns are common (e.g. where infrastructure is outdated or over-capacity), or if you find yourself in need of additional services, such as end-user remote or onsite support, IT security services, or strategic planning for future growth.
Hourly rates for those types of services can range from $175 to $350 per hour.
Sometimes you can negotiate a certain block of hours and prepay as part of a contract, but do you really want to have to pick and choose which IT problems should be resolved now and which are going to have to wait until next month?
(Most Popular Managed IT Services for Small and Midsize Businesses)
That takes us to the mid-to-high range of the managed IT services cost spectrum, where managed IT specialists not only monitor for IT concerns, but also take the initiative to solve problems. And in many cases, PREVENT them from arising in the first place.
For example, the IT company will run cybersecurity tests daily to identify loopholes in your security infrastructure. If any are spotted, hardware or software upgrades may be implemented to plug these gaps.
These types of agreements also generally include round-the-clock IT support (unlimited in some cases), IT planning, strategy and design services, backup and disaster recovery procedures, and a combination of on-site and remote support – all for a single flat fee.
These agreements can either be priced per technology device or per user.
Common “per device” pricing ranges from $100-400 per server, $50-100 per workstation, $30-75 per firewall, and $15-40 per switch. There are many more devices and varying prices, but those are the most common.
Common “per user” charges for these types of agreements range from $150-175 per user depending on the specific services that are included.
Highest End of the Spectrum
At the very top end of the price range, packages at the $250-400 per user/per month mark are generally fully hosted, or cloud systems. This is where your IT company provides most, if not all, of the infrastructure (or “guts”) of your system, and you pay a monthly fee for usage and similar support services as the mid-to-high range.
You can also expect these types of numbers if you include advanced cyber security services or have an agreement that includes project labor.
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