Rancho Cucamonga’s VC3

For IT support, Rancho Cucamonga businesses often turn to professional technology solution providers. Many of these companies offer technical help desks that can assist employees with software, hardware, and network issues.

With these IT services, Rancho Cucamonga companies can solve some of the short-term problems that workers face. However, responding to technical challenges only in this manner is not optimal. Here are a few reasons why…

The damage is done: By the time a technical issue requires help from an IT service, Rancho Cucamonga businesses may have already suffered significant losses. For example, when a critical data file is corrupted, the help desk’s only recourse may be to turn to a backup system for a quick reinstall. The data may be gone for good if the company doesn’t have a backup in place.

Time is lost: When employees call a help desk, it takes them away from the job. Solving the problems they face can often take time, and employees can’t work efficiently if they are busy dealing with technical challenges.

Help desks may not be that helpful: With some companies that offer IT management, Rancho Cucamonga businesses wait on hold for lengthy periods of time only to get the first person to answer the telephone. That individual is often outsourced, and he or she may have no knowledge of the company’s systems or technology.

A Better Approach from VC3

With VC3, you’ll have a very different experience. Our help desk responds to your call in under two minutes, and we only use experienced employees to provide IT support.

Customers recognize the difference. Our experts know their business and solve their problem rather than delaying their questions or shifting responsibility off to others. We have a dedicated help desk manager who focuses all their time on customer service, and our team represents a litany of certifications including MCP, MCT, MCTS, MCITP, MCDBA, MCSA, MCSE, VCP4, VCP5, VTSP, and VCP-Cloud.

However, our help desk is only one of our IT solutions. Rancho Cucamonga businesses turn to VC3 because we resolve technology problems before they stall our clients’ work. Being active—not reactive—keeps our clients’ systems online and lets them continue to support their own customers.

VC3's services include strategic technology planning, which helps define a client’s objectives and suggest better technology investments while cutting unnecessary expenses. We secure networks and monitor bandwidth to identify and address potential issues. We also offer cloud IT management, in which Rancho Cucamonga clients offload their entire hardware, software, and server system to our cloud solution. VC3 provides them with access to their critical programs and data, and we handle all the logistics and administration work so that they can focus on what’s important.

Contact VC3 to discuss our IT services and solutions. Rancho Cucamonga businesses can reach us by filling out the form below.