If you’ve made it this far in our guide, you know the different ways that you can resource IT support and you know that it’s possible to have IT positively impact your business results. The question now becomes --
Which IT support services option will provide IT management focused on business needs, so I can get better business results?
Unless you have the budget to include all of the roles that are needed for a comprehensive IT department, you’re probably not going to be looking at internal IT to meet all your needs. That leaves either Managed IT Services, or a combination of outsourced IT support services and internal staff. Either way, you’re going to have to get in contact with a few IT support companies to determine which one is the best fit for your business.
Guiding the Conversation
The flavor of your conversation should focus on your business, your challenges and your goals, not on the IT company’s cool tech tools and details about how they use their tools.
In fact, a lot of techie jargon is a big red flag.
A great open-ended question that you could ask any company that you speak with is -- “Tell me about your process”. Their answer should paint a picture of what it will be like to work with them.
In addition to asking about the company’s process for IT strategy and management, here are a few other questions to help you choose the best IT option for your business:
- Do you have technicians in my Southern California area?
- Do you have experience in my industry?
- What devices do you support? Workstations, laptops, servers, mobile devices, etc.
- Do you have experience with our line-of-business software?
- What is your response time for support?
- How big is your company? Do you have all roles in-house or do you subcontract for some?
- Can you scale to meet our needs as we grow?
- How do we fit into your ideal customer profile?
- Do you have any certifications or industry partnerships?
- How is your agreement structured? (The IT company should not make more money if they have more issues to fix.)