“Accent impacted our business instantly,” Dani says. BBLDWP’s network was faltering when they hired Accent. They were constantly losing connectivity, and employees couldn’t get their job done due to network configuration issues. “Accent came in and immediately found that something was plugged in wrong, and they fixed it. It’s as simple as that to a specialist at Accent.”
This gave BBLDWP confidence right away in the team they’d chosen for their IT support.
As part of the onboarding process, Accent evaluated their entire network and IT infrastructure. This helped both parties get a complete picture of what they have, how they’re using it, and discuss their plans for the future.
“Within a couple months, we had comprehensive recommendations for our network and we were given a menu to choose from. We didn’t have to take it all – we could decide on just what we wanted, " said Dani. "We modified it and got exactly what we wanted and needed. We have a very high-functioning IT environment now.”
No More IT Worries
BBLDWP has trusted their IT management to Accent Computer Solutions since 2016. They have confidence that their systems are reliable and that they’re in good hands.
“I don’t worry about IT on a daily basis anymore. I know our servers are redundantly backed up, I know the data is available to the end users, and I know we’re able to generate bills and process payments, because our infrastructure is rock solid now. It’s being monitored constantly – if there’s even a flicker, I get notified. I know when something going on, and I know that Accent is on the case,” said Dani.
BBLDWP and Accent work together as partners to achieve their goals, and their staff enjoys the relationship. “We all love working with Accent because you’ve got great people.”
Expert Service Any Time They Need It
"Any time something comes up, we can pick up the phone, send an e-mail, or open a ticket through the portal, and we know we’ll be responded to rapidly. And that the level of technical knowledge will be there for us.”