A Riverside Law Firm's IT Support Results
Lobb & Cliff's team of legal partners were tired of not knowing how much money they were going to spend on IT in any given period. It seemed like they were always having technology problems and every issue that came up was an extra cost. They felt nickeled-and-dimed.
Mark Lobb, managing partner of Lobb & Cliff, heard about Accent Computer Solutions through a professional organization and realized that the cost of IT should be lower and predictable.
Accent brought in a professional attitude toward Information Technology to Lobb & Cliff. All of the work performed on their systems is thoroughly documented and presented to the firm’s partners on a regular basis. “We are better aware of how our network is performing because everything is documented and addressed in a timely manner,” says Tim Plewe, one of Lobb & Cliff's corporate law partners.
Loff & Cliff also enjoys being able to maintain a balanced budget when it comes to their IT. “Accent offers service plans that make it easy for us to budget our IT costs,” explains Plewe.
Hiring an IT company with a stable structure, a chain of command, and documented procedures is a decision that the partners of Lobb & Cliff are glad they made.
A problem with Lobb & Cliff's network came up over the weekend and Accent came out immediately and resolved it with minimal downtime. “When Monday morning came, all issues were addressed and business continued without a hitch,” says Plewe.