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Arrowhead Orthopaedics is Ahead of the Curve

A Redlands Medical Group's IT Support Results

    Healthcare |    Redlands, CA |    400-500 Employees

Arrowhead Orthopaedics was in the process of expanding and relocating their practice when they looked to Accent Computer Solutions to become their Information Technology partner. Arrowhead’s new building needed to have the proper IT infrastructure to support their state-of-the-art practice, so Accent designed and installed a network to fit their specific needs.

Arrowhead’s technology update included the purchase of a brand new phone system, which led to dramatic reductions in their cost of operations. Accent also assisted Arrowhead in their efforts to go paperless by implementing a practice management system. This system enables Arrowhead to easily handle the day-to-day operations of their medical offices with minimal paper usage.

 

"Everything Works Everyday"

Arrowhead Orthopaedics’ CEO Dr. Razzouk says that the greatest solution Accent has provided for their challenges is that “everything works everyday.” If an issue arises, Accent responds and resolves the issue promptly. “They have always done what they are supposed to do, plus more.”

Accent provides Arrowhead with 24/7 support and uses IT best practices ensure system uptime and reliability, as well as providing specialized expertise in areas that augment the capabilities of Arrowhead’s internal IT staff.

The flat-fee billing is also a great relief to the management of Arrowhead Orthopaedics. "I never feel nickled and dimed with Accent. That is one less thing for me to worry about," said Dr. Razzouk.

And when something does happen, the're happy to have the friendly engineers at Accent on their team. "Every encounter with Accent is a good experience. Their team is professional and collegial."

 

Staying Focused on Patient Care

Arrowhead is able to stay focused on providing excellent patient care with Accent providing a second layer of capability as a backup to Arrowhead’s internal IT department. The offsite monitoring and maintenance, along with regular system checks and key updates, have been a valuable resource to their practice.

Along with the technical, Arrowhead Orthopaedics appreciates the strategic side of IT management. "Strategic planning has been the most valuable aspect of partnering with Accent. Their periodic assessments keep up ahead of the curve," said Dr. Razzouk.

“Strategic planning has been the most valuable aspect of partnering with Accent. Their periodic assessments keep us ahead of the curve.”

Nabil Razzouk, Ph.D.
CEO of Arrowhead Orthopaedics

Arrowhead Ortho Logo

Arrowhead Orthopaedics is the premier orthopaedics group in the Inland Empire. Their mission is to provide superior sub-specialty orthopaedic care. Their innovative facility in Redlands combines clinical services, diagnostic imaging, treatment, outpatient surgery, and rehabilitation all under one roof. They also have offices in Hemet and Riverside, and they provide services for the local county hospital, Arrowhead Regional Medical Center.

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