A Redlands Medical Group's IT Support Results
Arrowhead Orthopaedics was in the process of expanding and relocating their practice when they looked to Accent Computer Solutions to become their Information Technology partner. Arrowhead’s new building needed to have the proper IT infrastructure to support their state-of-the-art practice, so Accent designed and installed a network to fit their specific needs.
Arrowhead’s technology update included the purchase of a brand new phone system, which led to dramatic reductions in their cost of operations. Accent also assisted Arrowhead in their efforts to go paperless by implementing a practice management system. This system enables Arrowhead to easily handle the day-to-day operations of their medical offices with minimal paper usage.
Arrowhead Orthopaedics’ CEO Dr. Razzouk says that the greatest solution Accent has provided for their challenges is that “everything works everyday.” If an issue arises, Accent responds and resolves the issue promptly. “They have always done what they are supposed to do, plus more.”
Accent provides Arrowhead with reliable 24/7 support and uses IT best practices ensure system uptime and reliability, as well as providing specialized expertise in areas that augment the capabilities of Arrowhead’s internal IT staff.
Arrowhead is able to stay focused on providing excellent patient care with Accent providing a second layer of capability as a backup to Arrowhead’s internal IT department. The offsite monitoring and maintenance, along with regular system checks and key updates, have been a valuable resource to their practice.