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Arrowhead Orthopaedics Is Ahead of the Curve

A Redlands Medical Group's IT Support Results

Industry: Healthcare
Industry: Healthcare
Location: Redlands, CA
Location: Redlands, CA
Employees: 201-500
Employees: 201-500

Arrowhead Orthopaedics started their customer journey working with Accent Computer Solutions in the early 2000s. They are now being supported by VC3 since the acquisition of Accent in 2022.

IT Infrastructure to Support Their State-of-the-Art Practice

Arrowhead Orthopaedics was in the process of expanding and relocating their practice when they looked to VC3 to become their information technology partner. Arrowhead’s new building needed to have the proper IT infrastructure to support their state-of-the-art practice, so VC3 designed and installed a network to fit their specific needs.

Arrowhead’s technology update included the purchase of a brand new phone system, which led to dramatic reductions in their cost of operations. VC3 also assisted Arrowhead in their efforts to go paperless by implementing a practice management system. This system enables Arrowhead to easily handle the day-to-day operations of their medical offices with minimal paper usage.

"Everything Works Everyday"

Arrowhead Orthopaedics’ CEO Dr. Razzouk says that the greatest solution VC3 has provided for their challenges is that “everything works everyday.” If an issue arises, VC3 responds and resolves the issue promptly. “They have always done what they are supposed to do, plus more.”

VC3 provides Arrowhead with 24/7 support and uses IT best practices ensure system uptime and reliability, as well as providing specialized expertise in areas that augment the capabilities of Arrowhead’s internal IT staff.

The flat-fee billing is also a great relief to the management of Arrowhead Orthopaedics. "I never feel nickel-and-dimed with VC3. That is one less thing for me to worry about," said Dr. Razzouk.

And when something does happen, they're happy to have the friendly engineers at VC3 on their team. "Every encounter with VC3 is a good experience. Their team is professional and collegial."

Staying Focused on Patient Care

Arrowhead is able to stay focused on providing excellent patient care with VC3 providing a second layer of capability as a backup to Arrowhead’s internal IT department. The offsite monitoring and maintenance, along with regular system checks and key updates, have been a valuable resource to their practice.

Along with the technical, Arrowhead Orthopaedics appreciates the strategic side of IT management. "Strategic planning has been the most valuable aspect of partnering with VC3. Their periodic assessments keep up ahead of the curve," said Dr. Razzouk.

About Arrowhead Orthopaedics

Arrowhead Orthopaedics is the premier orthopaedics group in the Inland Empire. Their mission is to provide superior sub-specialty orthopaedic care. Their innovative facility in Redlands combines clinical services, diagnostic imaging, treatment, outpatient surgery, and rehabilitation all under one roof. They also have offices in Hemet and Riverside, and they provide services for the local county hospital, Arrowhead Regional Medical Center.

 
Client
Nabil Razzouk, Ph.D.

CEO of Arrowhead Orthopaedics

Strategic planning has been the most valuable aspect of partnering with VC3. Their periodic assessments keep us ahead of the curve.

Let's talk about how VC3 can help you AIM higher.