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"The day I handed over the keys to Accent and said 'Here, you do it all,' there was a huge weight lifted off my shoulders"

- Mark Haist, President, Encore Image

Potential Disaster Averted with Proactive Thinking

After hiring Accent, it was discovered that Encore had left gaps in their network that were prime for hackers, viruses, etc. This was something that Haist says they had never thought about before. “Accent looks at the obvious and the ‘what-ifs.’ They make you think about and plan for all of the things that could happen to your business that you’ve never thought about before.”

Luckily, Encore’s network was never compromised in the time prior to hiring Accent, but the potential for disaster was definitely there.

"The Help Desk has been the best support. I can get to them right away and get my issue resolved promptly without the 'We'll call you back' mentality of other IT providers"

- Mark Haist, President, Encore Image

Peace of Mind to Focus on Their Core Business

The biggest benefit Haist has seen since hiring Accent is that he no longer is concerned about his IT. “I know that my IT needs are dealt with so I can focus on my core business,” says Haist.

His employees are more productive because their network has little to no downtime anymore. If any issues do arise, the downtime is minimal due to Accent’s Help Desk services. “The Help Desk has been the best support. I can get to them right away and get my issue resolved promptly without the ‘We’ll call you back’ mentality of other IT providers.”

"Accent looks at the obvious and the what-ifs. They make you think about and plan for all of the things that could happen to your business that you've never thought about before"

- Mark Haist, President, Encore Image