At Harbor Division, the trucks do the heavy lifting, but their technology-driven customer service is what keeps them running, and keeps their customers happy.
Prior to working with Accent, Benjamin was not only running the company, but also acting as the office’s IT manager.
“My experience as the IT manager was nothing short of a nightmare. We have so many peripherals, so much software, and so much email that it was just too much for me to handle…and I'm not an IT professional, so it didn't always go so well,” said Benjamin about his experience being president and IT manager.
Being President and IT Manager simultaneously proved to be an incredibly difficult task. When he discussed the need for a full-service IT support solution with one of his drayage partners, they suggested he reach out to their IT support provider, Accent Computer Solutions.
Getting Their IT In Shape
Harbor Division is a 24/7/365 company. Having the proper infrastructure to monitor their loads, and knowing their network environment is adequately setup and stable, is vital to their success.
When Accent came in, they reviewed Harbor Division’s current IT situation and provided recommendations to keep their IT operations running smoothly.
Regarding their previous IT situation, Benjamin says, “We really weren't set up as we should be. Even though we're a small business, we didn't have adequate storage space, we didn't have multiple servers, we didn't have backups – which were huge solutions that Accent provided. Had we had a catastrophic server failure, we would have lost all customer and invoicing records. We would have been dead as a company.”
Benjamin also appreciated the education and sound advice that came along with the IT services. He says, “You guys provided a plethora of solutions that I didn't even know existed, that I didn't know we needed at the time. You educated me, as well as helping me out in the IT field.”