The institute has a staff of about 30 people, and whenever they had an IT problem or a system went down, Julie was the one to get the call. When she learned about Accent’s All-Inclusive IT services, she saw it as a way to not just get the support they needed, but to remove the IT burden from her shoulders and gain the ability to budget for IT.
“The ‘All-In’ really means All In,” said Julie. “I know exactly what it will cost me each month and if we need any large projects done, they are separately quoted, performed, and billed.”
Team Approach to IT Services Made the Impossible Possible
From the first day that the Accent staff came to their office to begin onboarding, Julie was impressed. The team approach showed her that Accent fully supports and stands behind all their services. With the team she also got all of the IT expertise that the organization needs. That impossible situation of networking their west and east coast offices became a possibility. Accent implemented VPN connections and secure file sharing that has made operations between the two location a smooth day to day procedure.
VP Views Accent as Strategic Partner
There are many components of the All-Inclusive IT services that ARI gets by partnering with Accent -- server and workstation monitoring and maintenance, cyber security, phone system support, technology consulting and backup and disaster recovery to name a few. For Julie, the reliable 24/7 support is a huge relief.
“If we need someone out here ASAP, it happens. If we need someone out here on site to do work for an afternoon, it happens, and it’s a complete relief to me,” said Julie. “I am responsible for a lot of different areas of administration and IT is just one of them. I consider Accent my strategic partner."