An Irvine Non-Profit's IT Support Results
Accent came highly recommended from a former associate to Julie Ferguson, the VP of Administration at the Ayn Rand Institute (ARI).
Their company size and the distance between office locations had proven to be an IT challenge in the past. The needs of the networked firm with a branch office grew and they needed someone who had the experience necessary to network the entire organization into one system.
The Ayn Rand Institute quickly found out that Accent’s All-In program really does mean all-inclusive. They had experiences in the past with IT companies whose service agreements really meant “mostly all-in.” They don’t get that with Accent.
Coverage and pricing are clear, allowing for clear budgeting. “I know exactly what it will cost me each month,” says Ferguson, “and if we need any large projects done, they are separately quoted, performed, and billed.”
From the beginning, ARI was impressed by Accent’s personal approach to service. Ferguson was “blown away that the team came here to speak to the staff and management, and answer questions.”
Ferguson also enjoys that Accent has no problem assisting any member of ARI with their technical support issues. “We have a variety of end users, as many companies do, who range from having basic computer knowledge to the very technically savvy. We have those two extremes and everyone in between, and Accent is there for us for all of those people.”