An Irvine Mortgage Company's IT Support Results
South Pacific Financial Corporation has grown into a large company and needs the expertise of a full IT staff managing their systems.
When it came down to having to hire more employees for the IT staff, SPFC decided that they did not want the added worry of having to manage an IT department in-house.
They knew that there would be no way to get the 24/7 support that they needed with an internal IT department, and that hiring the number of employees it would take to get the amount of expertise needed would not be cost-effective.
Realizing that it is imperative to have a complete set of knowledge and experience to manage their systems and to advise their company, SPFC chose to completely outsource their IT department to Accent Computer Solutions.
After an exhaustive network discovery process to determine SPFC’s specific needs, Accent was able to provide the hardware and software solutions that were right for them. “We defer to Accent on all hardware, software, and phone system decisions. They know us so intimately that they can give us educated advice on what the best path is for our company.” says SPFC’s CFO Bob Pickham.
Accent also continues to document everything about SPFC’s system; that way anyone from Team Accent can come in and know exactly how they’re set up and how to best serve their specific needs.
To the employees of SPFC, having Accent as their IT department is no different than having a fully staffed in-house technology center. “And plus, Accent has a ticket system; the work is trackable, and it’s way more than we could implement on our own.”
There was an incident where SPFC’s system went down and “Accent worked around the clock to get us up and running by the next business day. I believe that if we didn’t have Accent, the process would have stretched at least a few days if we had to do it internally.”