North Shore started out taking care of their own IT systems, but as they grew, so did their needs. They were using the services of a different IT company when Leo and Suzette met Marty Kaufman, founder of Accent Computer Solutions, through an executive peer group called Vistage.
What they heard from Marty about the way his company implemented IT services raised questions in their minds about what they were getting from their current provider.
“There’s a huge difference in the way that Marty goes about taking care of a client,” said Suzette. “I would say that that’s really what made us switch.”
Growing Number of Connected Devices Placed Demands on Network
Unlike other IT companies, Accent delivers IT support through their proven process, called the IT Results Cycle. An important piece of the cycle is close communication to identify potential issues or bottlenecks. As North Shore has been adding technology to improve operations and streamline production, Accent has been there to make sure that the infrastructure can handle the growing number of connected devices and machines.
“Because we’re agriculture, you would think that technology isn’t a big deal, but yes, it is.” said Suzette. “You can have a great product, but you have to get it packaged appropriately and get it there on time. The technology we have in place has to work every day.”
Comprehensive IT Services Manage Business Risk
In addition to making sure that their network can support new technologies as they are added, Accent has also helped North Shore dramatically improve the way they manage business risk by implementing robust backup and disaster recovery procedures, and protecting the business against cyber attacks with layered technical defenses. Additionally, management meets with their Accent vCIO on a regular basis to plan and budget for future IT investments.
Strategic Planning Aids Business Success
“Accent is really trying to help us strategically plan better, regarding what resources we need, and what new things we could be doing,” said Suzette. “It’s really helping us continue to be successful.”
Innovation has brought North Shore Living success and made them the leader in the herb market with their “Living Herbs” product. Who knows what lies on the next level of growth for this company whose founders aren’t afraid to create their own opportunities. Whatever it is, Accent is there acting as their IT business partner to scaffold their dreams and plans with reliable technology that they can grow upon.