Frustrations with IT at Sky Rider had been mounting for quite some time. Employees had become used to IT issues. Unreliable technology and unreliable IT support was a daily headache for Michael.
Even as their IT provider reacted to problem after problem, their situation never got any better. Their systems were slow. Their data wasn’t backed up properly. Their servers would go down for up to a week at a time. Just getting their IT guy to respond to their phone call was a challenge.
Preventative Instead of Corrective, Proactive Instead of Reactive
Then Michael met with the Accent team and learned about a different way to take care of his manufacturing company's IT service needs -- one that was preventative instead of corrective; proactive instead of reactive. The experience of making the switch validated the decision from day one with onboarding when Accent immediately began addressing their challenges and provided the daily support that had been sorely lacking.
“Accent is very hands on. They’re very quick to help us when we need help, and they empower all of our staff to be able to contact them and put in IT requests for simple things.” said Michael.
Little Issues Never Become Big Problems
In their work to create the reliable IT system that Sky Rider needed, Accent has brought their equipment and software up-to-date, and implemented a cloud backup system. Now their IT network is maintained with prevention as the goal. When issues arise, they are addressed before they become big problems, and Accent helps the company plan and budget for improvements that will help them grow in the future.
“It’s really giving us peace of mind knowing that all of our data is being backed up and stored properly, and it’s made our workflow a lot more efficient,” said Michael. “Accent helps us serve our customers by keeping us up and running.”
Sky Rider’s founder, Carl W. Gray started the company to give building owners the reliable products and services they need to maintain their properties. It’s only fitting that Carl’s company receive the same kind of reliability from an IT company that is committed to helping them.
