IT Expertise Helps California Manufacturer Grow
A Los Angeles Manufacturer's IT Support Results
As President of Seachrome, Chris Pulone does not want to worry about technology. This Long Beach, CA manufacturer of commercial bath accessories has been a client of Accent Computer Solutions for over 15 years, but Chris still remembers when they decided to go from sourcing IT internally to partnering with Accent for IT support and technology strategy.
“The biggest problem when you have in-house IT service is the fact that there’s only one person,” said Chris. “If you’ve got five or six major life-threatening problems going on at the same time, there’s no way that person can handle all of it at once, like a team such as Accent can.”
24/7 Availability Means Peace of Mind
With more than 30 employees using workstations, laptops, cell phones, plus manufacturing equipment connected to their network, a blip in their technology could shut down operations at Seachrome in a hurry. Chris gets peace of mind knowing that an Accent technician is available 24/7 if needed, but he no longer describes the computer issues they face as life-threatening.
“Most of the problems that we have are relatively minor,” said Chris. “[Accent] is in front of the problem and we’re fixing it before it even becomes a problem.”
Getting a Technology View of the Future
The proactive approach to technology helps Seachrome manage its growth. In quarterly meetings with their Accent vCIO, they discuss the company’s goals and objectives. As Accent makes recommendations about how they can use technology to move forward, they act more as a business partner than an IT service.
Getting a view of the future from the technology perspective helps Chris tremendously in his decision-making process.
“When we have that conversation with the Accent manager, they’ll recognize what might be an advantage and what might be a problem,” said Chris. “We’ll talk through this and make sure we’re prepared for it. So in many ways, they anticipate problems we can’t foresee.”
Accent Coordinated a Seamless Move
One thing that would have been hard for Chris to foresee was all the complexity involved with their computer systems when they moved to a new location. Accent coordinated everything over a 30-day period resulting in a smooth transition. According to Chris, if you are even thinking about making a major facility move without a team like Accent to help, you’re asking for a big headache.
“We didn’t have to worry about something being missed, forgotten, or otherwise. It was absolutely seamless,” he said.
Plans for Growth With IT Guidance and Support
The future looks good for Seachrome as they continue to expand in the commercial and commercial construction market. Chris wants to take the company up to the next level, and then another one after that. He’s glad to know that Accent can take that in stride, giving them the daily IT support they want, with the IT guidance they need.
“Our growth prospects are pretty good over the next few years as long as the economy stays strong,” said Chris. “We should do quite well and I know having Accent along for the ride is going to eliminate all of those headaches and problems that we can’t even anticipate on the IT side.”
It's nice to know we have a partner on the IT side that understands what it's like to be at a level that we've never been before.Chris Pulone, PresidentSeachrome Corporation
Seachrome is a manufacturer of bath accessories, focusing primarily on accessibility products for ADA applications.
For over 50 years, they've proven their commitment to your success by providing world-class manufacturing with the highest quality standards, along with unparalleled customer service in ADA and bath accessories to the OEM, hospitality, institutional and assisted living markets.