You'll be the technical account manager for 30-40 clients.
Your main focus will be on communicating regularly and maintaining a business relationship with those clients, meeting with them at least quarterly to review their IT situation, ensuring they have a solid technology plan, and driving alignment toward Accent's technology standards.
Your days will consist of short phone calls (or huddles) with clients and/or team members to make sure everything is on track, preparing presentations and reviews of their current technology situation, developing technology strategies and budgets, identifying business risks, writing options for technology recommendations in business terms, and helping clients manage the lifecycle of their infrastructure.
This position is in the Client Strategy & Success department, but you'll work closely with the other client support departments to ensure a successful client experience.
You won't be the one fixing any technical issues that come up, though you will be responsible for making sure the issues have been handed off to the appropriate team, and that they are addressed to the client's satisfaction. The same is true for when projects come up for your clients. Project coordination is done through the project team, but you'll need to maintain awareness of the project status and stay in the loop.
Wonder what it's like to work in this role? Read John's story.