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Career Opening: Technology Advisor / Technical Account Manager

What Accent Does

Accent Computer Solutions is a managed IT services provider, helping clients get the fast, friendly, frustration-free IT experience they need, so they can run their business without technology getting in the way. 

Our clients are headquartered in Southern California and range from small single-office companies, to nationwide multi-location organizations. They're in a variety of industries, like manufacturing, distribution, financial services, healthcare, logistics, HVAC, professional services, and many more.

This is a full-time role based in Southern California.

Why We Need You

Technology is complicated. Guiding C-level executives through that maze and helping them make the right technology decisions for their business is where you come in. You'll be communicating IT strategy in business terms, not IT speak. 

You'll develop business relationships with our managed IT services clients. You'll become a trusted technical advisor, guiding clients through developing their technology strategy and helping them achieve their vision.

What You'll Be Doing

You'll be the technical account manager for 30-40 clients.

Your main focus will be on communicating regularly and maintaining a business relationship with those clients, meeting with them at least quarterly to review their IT situation, ensuring they have a solid technology plan, and driving alignment toward Accent's technology standards.

Your days will consist of short phone calls (or huddles) with clients and/or team members to make sure everything is on track, preparing presentations and reviews of their current technology situation, developing technology strategies and budgets, identifying business risks, writing options for technology recommendations in business terms, and helping clients manage the lifecycle of their infrastructure.

This position is in the Client Strategy & Success department, but you'll work closely with the other client support departments to ensure a successful client experience. 

You won't be the one fixing any technical issues that come up, though you will be responsible for making sure the issues have been handed off to the appropriate team, and that they are addressed to the client's satisfaction. The same is true for when projects come up for your clients. Project coordination is done through the project team, but you'll need to maintain awareness of the project status and stay in the loop. 

Wonder what it's like to work in this role? Read John's story.

These Qualifications Are Necessary

Education and Soft Skills

  • Bachelor’s Degree or higher strongly preferred in Information Systems & Technology and/or Business Administration
  • Account management & business process experience required
  • 5+ years of experience in IT/IS related field
  • Experience working in a fast paced technology environment
  • High comfort level with face-to-face interaction with senior leadership positions
  • Excellent oral and written communication skills
  • Strong ability to manage time effectively in a dynamic environment
  • Good analytic and problem-solving skills
  • Ability to work independently with minimal supervision
  • Ability to work successfully with an integrated support team

Preferred Qualifications/Certifications

  • Current technical sales certifications with one or more of the following: Microsoft, VMware, Mitel, WatchGuard Technologies, or Xirrus
  • Current compliance certifications with any of the following: HIPPA, PCI, SOX, or ITIL

Apply Today!

Our clients deserve the best, so we're selective about who joins our remarkable team. 

If you think your values line up with ours and you'd like to join the team, send your resume to techjobs@teamaccent.com