Orange County / Los Angeles Metro
- Full-time: $75k - $115k annually
- Benefits: 401K, Dental, Medical, Vision, Life Insurance
- Generous reimbursement for training and applicable education
What You'll Do
As a Technology Advisor, you’ll be talking to clients about the technology they need to make their businesses grow. You’ll learn about client businesses and how they operate so that you can bring them ideas on how to leverage technology. When clients come to you with ideas, you’ll help them explore them and figure out if it’s the right direction to go and how to make it happen.
Clients will look to you as their trusted IT consultant who guides them to the investments that will improve their organizations and manage cyber risks.
Wonder what it's like to work in this role? Read Ammon's story »
Who You'll Work With
You’ll work directly with executives at client companies, earning their trust by becoming an expert on their particular IT environment and business needs. While you’ll have regular meetings to strategize and plan IT improvements, your client contacts may also get in touch whenever they want your take on technology news or trends that have caught their attention.
You’ll share account management responsibilities with a Client Success Manager who acts as a communication hub for all client activity. Together you’ll lead onboarding of new clients, participate in client meetings, and carry the client’s big picture story to the internal teams.
As you’re turning technology ideas into proposals, you’ll work with Technology Architects who will design the specifics of the project. When proposals are converted into projects, you’ll hand them off to the Professional Services Team to implement.
What Your Learning Curve Looks Like
The first thing you’ll do is learn our systems and get a good understanding of how we deliver IT services to clients.
Previous experience at a Managed Service Provider and exposure to different IT environments will give you a fast track to learning about client networks. If your experience has been limited to working with one or just a few different networks, you’ll quickly be exposed to the wide variety of scenarios that are presented with different companies and industries.
You’ll start developing relationships with clients right away as you accompany the Technology Advisor Manager to onsite and online meetings. Working side by side, you’ll observe how to diagnose needs, pitch ideas, and communicate the value of technology in terms of outcomes for the business.
What Success Looks Like
Clients can’t improve their technology experience without the right investments, so when you get to the point where you can converse comfortably with executives about their high-level needs and connect them with options, you’ll be well on your way to adding “Trusted Consultant” to your email signature.
Guiding clients towards IT maturity is a long-term game. It takes a while to turn a goal into a plan and a plan into a project so whenever that happens, it’s better than a good day.
What’s even better is when your track record of good advice turns around an attitude about IT as just a piece of overhead, into the realization of the true value of technology for business success.
Who’s Perfect For This Role?
This role is for you if…
Experience in IT planning or in working with executives on aligning technology with business needs and objectives would be a great foundation for this role. You also could be a good fit if you’ve worked in technical positions and you want to channel your experience into more of a consulting type of role.
Former IT business owners are also a great fit for this position.
While this isn’t a Sales position, it helps if you have a feel for technical sales. The process of creating proposal documents and going through the process of presenting and follow up can feel very much like sales engineering.
This role is NOT for you if…
When you think about your technical skills and consider yourself more of a tinkerer than a strategist, then this is probably not the role for you.
And if the thought of telling an executive that they’re going to have to spend $50,000 to fix their problem makes you quake, this role isn't going to work out.
Where You Can Go From Here
Technology Advisors are senior roles here at Accent so lateral movement could be into management and supervisor roles that open up from time to time. It could also lead to outside sales.
Professional development is encouraged and supported, in addition to ongoing education to keep up with the latest technology trends.
Are You Qualified?
Education, Technical, and Soft Skills:
- Bachelor’s Degree or higher strongly preferred in Information Systems & Technology and/or Business Administration
- Account management & business process experience required
- 5+ years of experience in IT/IS related field
- Experience working in a fast-paced technology environment
- High comfort level with face to face interaction with senior leadership positions
- Excellent oral and written communication skills
- Strong ability to manage time effectively in a dynamic environment
- Good analytic and problem-solving skills
- Ability to work independently with minimal supervision
- Ability to work successfully with an integrated support team
Bonus Qualifications / Certifications
- Current technical sales certifications with one or more of the following: Microsoft, VMware, Toshiba, WatchGuard Technologies & Xirrus
- Current compliance certifications with any of the following: CMMC, HIPAA, PCI-DSS, SOX, or ITIL
It’s the camaraderie. It’s the accessibility. It’s looking out for each other. It’s the concern for your personal life... All of that makes this a business where I can thrive.