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Career Opportunity:
Senior Systems Administrator

Full-time: $32.50 - $35/hourly   •   Benefits: 401K, Dental, Medical, Vision, Life   •   Generous reimbursement for training and applicable education

What You’ll Do

As a Senior Systems Administrator, you’ll work on a wide variety of IT environments to troubleshoot and ultimately resolve issues that arise with infrastructure, as well as escalated tickets. You’ll have an equal opportunity to use your expansive knowledge and get exposure to new situations that will stretch and build your skills. You may become our internal subject matter expert on a certain aspect of technology but that doesn’t mean that you’ll have to know absolutely everything there is to know.

The team will have your back, and they’ll benefit when you share your knowledge with them too.

Who You’ll Work With

Accent delivers Managed IT Services with a team approach that provides structure for how client tickets are handled. You’ll be in one of the Elite teams that provide Tier 2 support. That means that in your daily work, you’ll be interacting with first response and Tier 1 coworkers when they ask for guidance and with other Tier 2 colleagues for collaboration.

You’ll be communicating with clients who may want a technical explanation for the cause of an issue. You’ll prepare monthly network health check reports that give clients visibility into network management tasks that are completed behind the scenes.

Clients and coworkers will depend on you to keep all documentation up to date which is essential for process control and knowledge sharing.


Sarah, Resource Coordination Specialist 
5 years with Accent

Read Sarah's story >>

What Your Learning Curve Looks Like

The first thing you’ll do is learn our systems and get a good understanding of how we deliver IT services to clients. Then you’ll get familiar with our technology tools and core processes. An important part of understanding how Accent operates will be to learn how everyone works together.

You’ll learn about client companies and their businesses so you can understand how IT enables their operations. Knowledge of their networks will come as you work on issues.

If you haven’t worked at a Managed Service Provider previously, you can expect your knowledge to grow by leaps and bounds because you’ll be faced with so many different scenarios than were possible when you’re limited to one or a few companies and networks.

What Success Looks Like

Closing tickets is what keeps us ahead of the curve on the Elite team, so it’s a good day when you can get a pile of issues resolved and your documentation is complete.

Getting positive feedback or even a "thank you" and a kind word from a client survey will help you know that you’re appreciated. You won’t need a smiley face to know that your coworkers appreciate your contributions to team success.

Who's Perfect For This Role?

This role is for you if…

You’d be a great Senior Systems Administrator if you’re bored by the monotony of being a network administrator for one organization. You’re hungry for learning, and the thought of handling a large variety of technologies and issues makes you giddy.

If you have worked for an MSP and you have experience with different networks, that’s great too. If you’re familiar with IT management tools, that’s even better.

While your technical skills are going to make you shine, it’s imperative that you’re a good communicator and collaborator. If you have both focus and flexibility, it will help you move from one task to the next and be a good time manager.

This is NOT for you if…

We’re not going to lie -- this can be a high-pressure position, so if you’re easily flustered or find it hard to change gears throughout your day, then this is probably not the job for you.

Where You Can Go from Here

Expanding your knowledge and skills with training and certifications is encouraged and supported here. In fact, we’ll help you create a roadmap for your professional development.

You have options if you want to take your career to different roles within the company such as centralized services, automation or cyber security.

We’re eager to develop leaders who can act as supervisors and managers, as well as mentors for those coming up in the ranks.

Abel 2

Abel, Orange Team Service Manager
10 years with Accent

Read how Abel grew his career at Accent >>

Are You Qualified?

This is what we’re looking for:

Education & Soft Skills

  • Bachelor’s Degree or higher in Computer Science strongly preferred but not required
  • Excellent oral and written communication skills
  • Good analytic and problem-solving skills
  • Ability to work independently with minimal supervision
  • Ability to work successfully with an integrated support team

Technical Skills

  • Microsoft Certified Systems Admin (MCSA– Server Administrator) or proficient
  • VMware Certified Professional (VCP) or proficient
  • Citrix Experience (preferred)
  • WatchGuard Certified (preferred)
  • 2+ years supporting Microsoft Windows Server 2000/2003/2008/2012
  • 2+ years supporting Microsoft Exchange Server 2003/2007/2010/2013/Office 365
  • 2+ years supporting Microsoft SQL Server 2000/2005/2008
  • 2+ years experience supporting backup software
  • 2+ years experience working with server and network monitoring applications
  • 2+ years experience supporting Spyware and Antivirus software
  • 2+ years experience supporting network routers/firewalls/VPN concentrators

“It’s the camaraderie. It’s the accessibility. It’s looking out for each other. It’s the concern for your personal life... All of that makes this a business where I can thrive.”

Jason D., Sr. Systems Technician
11 years with Accent

Read More Employee Stories >>

Apply Today! 👇

If this sounds like you and you'd like to join the team, apply today!


Have Questions?

Getting a new job is a commitment you don't want to take lightly. We get it.

We'd be happy to chat about the position and answer any questions you may have. Give us a call at 800-481-4369 or fill out the form below with what's on your mind.