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Career Opportunity:
Desktop Support Specialist

  • Full-time, on-site: $15 - $17/hourly
  • Benefits: 401K, Dental, Medical, Vision, Life Insurance
  • Generous reimbursement for training and applicable education
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What You'll Do

As a Desktop Support Specialist on the Centralized Services Team, you'll be doing bench repair, client inventory management, and assisting with client onboarding. You'll be critical to making sure equipment is set up, ready to go, and logged into (or out of) inventory.

Who You'll Work With

You’ll be on our Centralized Services Team that’s made up of IT engineers of various experience levels. You can expect a lot of back-and-forth communication between the team throughout the day. 

You’ll often work with members of other teams, such as Elite Teams, Technology Advisors, and Client Success Managers, keeping them posted on client equipment and support them in their interactions with clients.

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Some Specifics About This Role

  • You'll be doing bench repair on workstations and laptops. Mastery of Windows, Apple OS, Microsoft Office, and other applications will be necessary. Communication and documentation on these tickets will be essential.
  • Warehouse Asset Management will also be a major part of your role. You'll be receiving, configuring, and shipping of client assets using Asset Panda asset management software. 
  • Maintaining a clean and organized warehouse and computer lab will be critical to your success.
  • You'll configuring, troubleshooting, and deploying Accent Management Probes, which will require on-site delivery to client sites. 
  • You'll support client onboarding by handling all of the "Initial Setup & Discovery" tasks. You'll attend onboarding huddles and provide any updates on pending tasks and obstacles. You'll update ConnectWise and SharePoint with all relevant documentation during the onboarding process.
  • Some of your work will be on Accent's systems, such as deploying, implementing, and supporting our internal tools, or IT support tasks.
  • You'll be doing daily triage and support of backup tickets, as well as daily triage and escalation of monitoring and alerting support tickets generated from our RMM system.

Where You Can Go From Here

You can build your career as you gain experience and expertise, becoming a solid mainstay of the Centralized Services Team or moving to other roles. The Centralized Services Team can be your front door to just about any other position that you might aspire to at Accent. For many people, the Alpha Team (Help Desk) is their next step, but others have moved to the Project or Customer Success Teams.

Whatever direction you decide to go, you’ll be supported with applicable training and opportunities to stretch your wings.

Bradley_ S

Bradley, Systems Technician
with Accent since 2019

Read Bradley's Story »

Are You Qualified?

Education and Soft Skills:

  • Microsoft Technology Associate
  • Excellent oral and written communication skills
  • Exceptional analytic and problem-solving skills
  • Ability to work independently with minimal supervision
  • Ability to work successfully with an integrated support team
  • Valid and Current Ca Driver’s License

Technical Skills:

  • 2+ years supporting Microsoft Windows 10/11
  • 2+ years experience supporting Microsoft Office 2016 – Office365
  • 2+ years experience supporting Spyware and Antivirus software
  • 2+ years experience upgrading and repairing desktop and/or laptop computers.

Performance Requirements:

  • Maintains knowledge required to perform the Centralized Services Desktop Support Specialist position.
  • Works effectively with other members of the organization to troubleshoot client issues.
  • Participates in developing procedures and suggesting improvements to existing procedures.
  • Participates in weekly team meetings.
  • Acts as an advocate for clients within the organization.
  • Documents all contact with the client in the trouble-ticketing application. Updates all information within the client knowledge base as appropriate.
Jason_D-1 It’s the camaraderie. It’s the accessibility. It’s looking out for each other. It’s the concern for your personal life... All of that makes this a business where I can thrive.
Jason D., Sr. Systems Technician
with Accent since 2010

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