January 2009
   In this issue:

  Note from the President
  Are You Doomed?
  Ideas to Use SharePoint Effectively
  What Our Customers Say. . .
  Employee Spotlight


 


What Our Customers Say About Us:

"We always appreciate the friendliness and professionalism extended by everyone at Accent—from the receptionist to the Help Desk, the engineers to management. We always receive immediate help, and everyone is so patient when we are frantic.”

–Athena Lucero, Lucero Financial Realty
 



Accent Computer Solutions would like to Welcome and Introduce the newest member
of our team:

Vu Ho
Business Development Manager

Vu graduated with honors from Cal Poly Pomona with Bachelor’s degrees in Marketing and Management. He has over 8 years of experience in sales, and has achieved high levels of success in a short amount of time. He is currently working towards developing new opportunities for growth and expansion for TeamAccent.
 



 

I have some exciting news!

On December 19th I was issued my Private Pilot’s license. For the last 10 years I have been considering going through the training and certification process but there was always an excuse . . .it takes too much time . . .it costs too much money . . .what would I do with the license even if I had it? Well, I did it and it was just in time for Christmas. My extended family from Texas and my son from Walnut Creek were in town for the holidays and I got the chance to take them all for rides in a Cessna 172 that I rented. What a great time! Everyone loved the ride and I “greased” the landings.

On to the business part of this newsletter, we constantly strive to improve our processes and update our staff members on new technology that will help save our customers’ time and money. As you know, we are dedicated to helping you reduce the cost and risk of Information Technology while improving your efficiency and productivity. We have implemented new processes to help us help you by being more efficient ourselves. Some of the gains we have made in reducing the time that a Service Ticket is open will help you get your issues resolved faster and put you back to work instead of waiting on you IT system.

As well, we have implemented some very interesting Virtual Server projects that have really saved our clients money on computer hardware. With Virtual Servers, you do not have to have multiple computers on your site to do all of the traditional “Server” jobs. You save on computers, you save on electricity, you “go green,” and you save on the labor to manage all of that equipment. As a side benefit, Virtual Servers give you a giant head start on Disaster Recovery.

I hope you enjoy this issue of Protech IT News. I have presented articles this month that stem from questions and concerns I have heard from our clients.

Marty
 

Are you Doomed if your Office Computer Tech Quits?
By Kim Komando
Reprinted with permission from the Microsoft Small Business Center

It's the nightmare that most small businesses aren't prepared to face: What would happen if you suddenly lost your office computer expert? Would you be in big trouble?

The answer usually is "Yes!" But just how much anguish, time and money would an unanticipated departure cause your company's operations? Ask yourself these six questions to find out.

1. Do you know every password?
Practically everything computer and Internet-related in your shop has, or should have, a password. If your computer expert left at this very moment, could you (or someone you trust) log on to each of the computers on the network and have the ability to make changes to system settings, tweak the firewall and more?

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Ideas to Help You to Use
SharePoint Effectively in Your Business
Top 20 ways that SharePoint can solve your common business needs. And I want to emphasize that these 20 are only a few of the many ways to utilize SharePoint .
 
1 Store all your emails on a secure and centralized Website for easy archive.
2 Keep a central task location for assigning tasks to team members. These tasks will automatically show up in your team's Outlook 2007 To-Do List. Those tasks will also link to your projects so you can easily find out what tasks are still open for each project.
3 Organize large events and store the related documents, assigned tasks, and generally post anything and everything related to the events. It will also integrate with Outlook for added efficiency.
4 Collaborate with team members on all documents and stay on top of who did what. Earlier versions can easily be restored in case someone has made too many mistakes. Projects can also be linked to related documents.
5 When tasks are assigned to team members they'll automatically be notified that they've just been assigned a new task. Alerts are sent when there have been updates to the tasks.
6 Use SharePoint as a robust, but simple project management solution for your organization or team allowing them to manage tasks and documents in a single location.

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Accent Computer Solutions, Inc.
8438 Red Oak Street * Rancho Cucamonga, CA  91730  *  800-481-4369  *  www.teamaccent.com